Home | Homeowners | Understand your cover


We hope that you are enjoying living in your new home and you are settling in well.

What are the benefits?

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A’ rated insurers

‘A’ rated insurers  All our policies are underwritten by ‘A’ rated insurers, giving you’re the reassurance that we’ll be there for you. Header: Leading Provider Having a Premier Guarantee warranty means you will be looked after by one of the country's leading structural warranty providers which has helped many homeowners overcome major issues with their homes.


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Dedicated Teams

We have a dedicated claims team who will provide all the advice you need to get things sorted as quickly as possible as well as a free dispute resolution service.

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Dedicated Technical Team

Your new build home will have a minimum of 10 years’ structural warranty cover from the date of the completion of the property - our surveyor team make the final checks and issue what is called a 'Certificate of Acceptance' once they are happy that the house is ready to be lived in.


If you have paid a deposit to a Developer for a new home covered by our New Home Warranty, and the build hasn't started or the Developer doesn’t complete a build due to insolvency or fraud, this section of cover will help you to recover those costs. Please refer to your policy document.

Defects Insurance Period

During the first 2 years of cover for New Homes, known as Defects Insurance Period (1 year for Social Housing Warranty cover), if you do find any problems with your home, it will be up to the developer to put things right. Make sure you keep hold of their details once you've bought your home and speak to them about the process of reporting problems.

If you can't come to an agreement with your developer about carrying out the repairs or they fail to carry them out, your structural warranty cover allows you to call Premier Guarantee and we will help you to get the work done as quickly as possible.


During this period, if you need to make a claim on your policy, contact our claims team who will assess this for you. We provide protection for the following elements of your home:


Depending on the cover your Developer has chosen with Premier Guarantee, you may also have the following:


provides cover for the removal of substance on your land that existing prior to the completion of the home (where an Approved Inspector has undertaken Building Regulation inspections)